Returns & Refund Policy

We rarely expect this, but if you’ve received an incorrect order from us, please do not hesitate to inform and request for a substitution or a full refund from us. If the shipment that you have gotten is damaged, please ensure that you return it to us within 7 days of receiving the order. Please note that the shipment or item being returned ought to be in an unused condition, with every original label and price stickers appended. We won't acknowledge and start refund or trade for a shipment that has been utilized or is missing labels.
Return Process

To return a product please email us at info@snsbabycare.com.au within 7 days. address:
22 JEFFERSSON STREET, TARNEIT -3029- VIC

Please Note: you will be responsible for all return shipping fees. We recommend that you keep a track of the package that is being returned for a hassle-free exchange or refund.

Refund Process and Policy
When we receive the returned shipment, it will undergo a small inspection to assess the quality of the product after which a refund or replacement will be initiated. Please be patient and allow us 7 business days to process your refund or exchange process. In case of a refund, it will be processed as quickly as possible and the return payment will be made by the same method and into the same account that the customer had made the original payment from.

If an error has been made on our end i.e. wrong nappy size or damaged product, we will make sure that your package is replaced efficiently as long as you send as a return request within 7 days of the delivery.

If there was an error made on your end i.e. wrong side of nappy, we will be more than happy to offer you with an exchange, as long as you send as a return request within 7 days of the delivery.

Sale items are not applicable for a refund or exchange and cannot be returned

Testimonials

I tried all the eco-friendly ones and these are great: thin, absorbent and cute.

Ruby Robertson

Customer

Tanya Martin: For the looks and the comfort yes, we would absolutely recommend Bamboo nappies. For the environmental aspect, we would do the same.

Tanya Martin

“They arrived very promptly, and so far have been great! We were previously using the same type of wipes supplied by a different company, but your wipes were priced better and are excellent.”

Matthew Biddle

Customer

Katie.S

We LOVE these wipes. I love being confident in what I’m putting on my babys body. They are soft, dont have any overpowering fragrances and they are durable.

Brian.L

Best disposable diapers I could find as an eco-friendly alternative to cloth diapering. We switched to these at 6 Mo and haven’t looked back!